Since inception in 2010, the CIO Leadership Summit has gained an outstanding reputation for presenting, year after year, an line-up of exceptional speakers – inspiring CIOs, influential digital trailblazers, maverick forward-thinkers and visionary industry experts. Learn from those who are harnessing the power of technology to definitely change the rules of the business, societal and innovation game, well beyond the conventional spheres.
13:00 – 13:30
WELCOME – REGISTRATION
Guests are welcome to join from 13:00 onwards. Once you have got your badge, enjoy a drink and meet with peers before the Summit starts.
This will also be the opportunity to review the program and select the sessions you find the most appealing to you.
13:30 – 15:00
KEYNOTE ADDRESSES (PART I)
Through a plenary set up, a first selection of keynote speakers will set the scenes of the Summit 2025 with a practical and enlightening tone .
Keynote speakers and panelists will share their respective views on what CIOs should operate today, and which IT assets should be optimized to create and capture immediate value. They will also challenge how to build critical new digital capabilities outside the conventional spheres. Moreover, they will envision where to go on the offensive to ignite innovation, foster agility and amplify customer experience.
Keynote 1
BUILDING AN ALWAYS-ON RESILIENCE STRATEGY – THE EUROCLEAR CASE
Implementing an Always-On strategy within the framework of digital resilience enables a significantly better response to cybersecurity threats, ensuring the protection of critical data and systems. But it also promotes standardization and
simplification of technology stacks for more efficient and streamlined operations. And by eliminating technical debt
and modernizing the existing infrastructure, the always-on approach has the power to drastically enhance scalability and flexibility.
Keynote Speaker: Andrzej Mikolajczak, Group Chief Technology Officer, Euroclear
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Keynote 2
AI AT SPEED: MOVING FROM HYPE TO HIGH IMPACT
When AI is everywhere, CIOs must imperatively cut through the noise and focus on what truly matters: how can AI really unlock new revenue streams for their organizations, tangibly fuel innovation, and truly enhance decision-making at scale. Moreover, a successful AI strategy must strongly rely on a strategic approach to (re)organize data and measuring their quality, accuracy and reliability to unleash the full potential of AI in terms of value creation and differentiated experiences in ways previously not even imagined.
Keynote speaker: Claire Lebarz, Global Chief Data & AI Officer + CTO, MALT
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Keynote 3
THE LEAN SENSEI AND THE LEAN TECH MANIFESTO
Whether you are in a production or service environment, the adoption of a Lean Tech strategy has the potential to dramatically improve operations with the speed and scale of digital for optimal efficiency, agility and innovation. The Lean Tech Manifesto is an agile manifesto that scales the set of principles to create and maintain an agile culture in a tech organization, to deliver more value to the customer faster and cheaper, and to accelerate innovation.
Keynote Speakers: Fabrice Bernhard, Chief Technology Officer at Theodo, and co-author of international bestseller ‘The Lean Tech Manifesto’ | Pierre Masai, President of Lean Institure Belgium, former Global Chief Strategy Officer at Toyota Systems Corp.
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
15:00 – 16:30
CIO MASTER CLASSES
Every year, the program of the CIO Leadership Summit includes a series of top-level CIO Master Classes that deliver both strategic insight and critical nuance on emerging trends, new technologies, inspiring cases, etc.
Held in streams of parallel sessions and in partnership with leading providers, CIO Master classes combine vision, expertise and guidance in an easily digestible and time-convenient format.
Explore the program below, select the master classes of your choice and secure your seat! Pre-registration is highly recommended as room capacities are not unlimited.
Stream 1 || 15:00 – 15:30 || Master Class MC1.1 || Organized with IBM
CREATING A UNIFIED DATA SUPPLY CHAIN
This Master Class will explore, through the real-world case of a government organization, how to build an end-to-end Data Supply chain to simplify the data pipeline while ensuring efficiency and delivering agility to end users. It will discuss the key challenges met and dive into the key components of the solution with a focus on the data management side that was relying primarily on a next-generation data lakehouse architecture.
Master: Amine Abbour, EMEA Technical Sales Lead Data & AI, IBM Watsonx
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 1 || 15:00 – 15:30 || Master Class MC1.2 || Organized with Outsystems and Puratos
THE REAL VALUE OF LOW CODE: KEY INSIGHTS AND LESSONS FROM THE PURATOS CASE
Low-code platforms provide a visual language, drag-and-drop interface for building the application, along with pre-built components and templates. But deciding on the right software development platform for a business transformation can be a complex process. From no-code, low-code, traditional development, COTS, and SaaS, the choices are aplenty. This master class will explore how Puratos engaged their adoption of low code development technology, and the key lessons learned after 7 years of a tremendous journey.
Masters: Jerry Kouloumpis, Digital Architecture and CX Applications Manager, Puratos | Eddy Aerts, Sr. Expert in AI & Low Code Innovation, Outsystems
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 1 || 15:00 – 15:30 || Master Class MC1.3 || Organized with Orange Business
ELEVATING CX WITH IMPACT: WHAT IF CUSTOMER EXPERIENCE WERE PERFECTLY ORCHESTRATED
Imagine a world where every customer interaction is seamlessly orchestrated, delivering exceptional value at every touchpoint. In today’s fast-paced environment, optimizing the customer experience is no longer optional, it is critical. This master class will explore the end-to-end customer journey, highlighting the critical role of smarter insights, advanced data, and AI capabilities in elevating customer experience. It will dive into the latest AI and data innovations that are accelerating business ambitions, supported by real-world examples and use cases. Finally, wit will discuss how to turn insights into actionable value for customers and for the organization.
Master: Yves Van den Brande, Director CX Solutions – Digital Services, Orange Business
Stream 2 || 15:30 – 16:00 || Master Class MC2.1 || Organized with IBM and Heineken
A MODERN LEAN & CLEAN PLATFORM REQUIRES A NEW WAY OF COOKING – THE HEINEKEN CASE
A growing number of organisations is adopting modern Lean & Clean platform architectures. While the advantages are well known (ao. flexibility, access to best of breath market platforms), CIOs often question how to effectively design, build and deploy such a platform strategy. This Master Class will take you on the journey of Heineken’s digital backbone (DBB), a multi-year business transformation journey which includes the implementation of a modern platform approach accross the entire company and in multiple countries, with S/4 HANA as core ERP foundation. It will examine also examine why a new platform strategy imperatively requires a new way of ” cooking” jointly executed by business and IT teams.
Masters: Wilco Meijer, SAP ERP Lead, HEINEKEN International | Sophie Kuijt, IBM Distinguished Engineer, Chief Technology Officer Northern Europe, IBM
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 2 || 15:30 – 16:00 || Master Class MC2.2 || Organized with Denodo and Conrtaste Europe
THE NEW BALANCING ACT: DATA FOR BETTER AI, OR AI FOR BETTER DATA?
In the era of digital transformation, where AI and genAI are revolutionizing entire industries, establishing a robust data foundation is not just an advantage —it’s a critical necessity. Data is the foundation on which AI is built, and therefore the more accurate and structured the data, the more trustworthy is AI. But will more AI lead to better data, or on the contrary make it more complex to manage?
Master: Olivier Tijou, Regional VP and General Manager EMEA, Denodo
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 2 || 15:30 – 16:00 || Master Class MC2.3 || Organized with Orange Cyberdefense
THE CYBERSECURITY PARADOX: WHY MORE TECH WON’T SAVE YOU
Cybersecurity budgets are skyrocketing, yet breaches are increasing, and damages continue to rise. How is this possible? THis master class will tackle “the cybersecurity paradox and examine why mhy more tech won’t save you. Every new breach triggers market reactions, vendor hype cycles, and the promise of yet another tool to fix it all. But as security stacks grow, organizations aren’t necessarily becoming more resilient. CIOs face a critical challenge: it’s not about having more security—it’s about having smarter security, how to align it with business objectives, why speed and response are more important than an endless stack of tools, and how to simplify without compromising protection?
Master: Mathias Caluwaerts, IT Solution Architect, Orange Cyberdefense
Stream 3 || 16:00 – 16:30 || Master Class MC3.1 || Organized with ML6
AI AT WORK: UNVEILING THE FUTURE OF CUSTOMER INTERACTION
Imagine a world where customer interactions transcend the limitations of traditional channels, where seamless, human-like conversations occur at scale in e.g. native Flemish or French. This session will step into ‘The Silent Revolution’ and witness firsthand the groundbreaking advancements in voice AI. It will unveil anonymized samples of real-world application of AI and reveal how 6-minutes, cost-effective dialogues are drastically redefining customer engagement. Prepare to be captivated by the echoes of tomorrow by exploring the paradigm shift that will reshape your organization’s customer experience.
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 3 || 16:00 – 16:30 || Master Class MC3.2 || Organized with Amazon Web Services
THE GENAI MINDSET: MOVING FROM POC TO BUSINESS VALUE CREATION, DEFINITLY
Generative AI is at the forefront of global innovation, driven by cloud scalability, a massive proliferation of data, and rapid ML technology advancements. But transitioning to this transformative technology demands strong leadership, cultural adaptation, operational shifts, and skills development investments – simply said: a new mindset. This session will explore how to move from the POC to business value creation through a.o. the differentiated approach that AWS is taking to democratize GenAI.
Master: Danielle GORICK, General Manager Benelux, AWS
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Stream 3 || 16:00 – 16:30 || Master Class MC3.3 || Organized with Commvault
To be announced soon
16:30 – 17:00
NETWORKING ZONE
Enjoy a 30 minutes break to assimilate what our have learned and heard so far, discuss with the speakers, and connect with peers
17:00 – 19:00
KEYNOTE ADDRESSES (PART II)
Guests will come back in plenary set up for a second selection of inspiring keynote speakers and panelists.
Keynote speakers and panelists will share their respective views on what CIOs should operate today, and which IT assets should be optimized to generate immediate value. They will also challenge how to build critical new digital capabilities outside the conventional spheres. Moreover, they will envision where to go on the offensive to ignite innovation, foster agility and amplify customer experience.
This second part of the plenary program is organized in VIP roundtables while participants will enjoy a light dinner with a selection of wines.
Keynote 4
AGENTIC ARCHITECTURE OF THE FUTURE: CONDITIONS OF SUCCESS AND PRAGMATIC STEPS
In a quickly evolving technological landscape, the global AI arms race is intensifying, with billions of dollars being pledged towards advancements in this field. Under the banner of “Embedded AI”, this keynote session invites you to explore the foundational pillars for successfully integrating AI into core operations, ensuring sustainable growth, and deliver real competitive advantage. Exemplified by the case of Allianz, the session will illustrate how the company has leveraged AI to transform its operations, enhance customer experiences, and drive significant business outcomes.
Keynote Speakers: Félix Vandervorst, Chief Data Officer Benelux, Allianz | Harsh Deshpande, Partner and Leader Data & AI Benelux and Nordics, IBM Consulting
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Keynote 5
CREATING AND CAPTURING DIGITAL VALUE : GOING ON THE OFFENSIVE !
This executive panel will examine how to effectively set up agame-changing AI strategy, how to build a solid data architecture, and how to define the critical success factors that really help creating but also capturing digital and AI value beyond traditional boundaries. More specifically, this panel will examine:
- How to amplify the digital and AI technology potential to accelerate innovation, productivity and customer experience
- What does value creation really mean in 2025 from the CIO perspective?
- Vision 2030: will AI platforms really reign?
- Envisioning the future CIO value proposition by 2030
Keynote panelists: Kris Vervaet, Chief Information Officer, KBC | Calogero Farruggia, Chief Information Officer, SWIFT | Others to be confirmed soon
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Reflection Time & Meal
ROUNDTABLE DISCUSSIONS AND EXPERIENCE SHARING
Enjoy a reflection break to share views with peers at your VIP table, challenge respective views, comment on the last keynotes, share experiences and refine your beliefs while enjoying a light dinner with appetizers and a selection of wines.
° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° ° °
Keynote 6
THE ORANGE VELODROME CASE: WHEN INNOVATION MEETS PHENOMENAL CUSTOMER EXPERIENCE
With 67.000 places, 6.000 VIP seats and over 30 annual events, the famous Orange stadium in Marseille is not only what is considered as the nicest soccer stadium in the world, but also a real temple of technology that delivers wireless connectivity with 1.100 full 5G access points, real-time media production, ultra-low latency, prioritized bandwidth for specific uses, Edge Computing, and enhanced IoT capabilities. This outstanding case will explore how the best of technology, AI and connectivity -when smartly applied- can deliver phenomenal experiences (even for visually impaired spectators) through real-time haptic feedback and interactive audio descriptions, among many others.
Keynote Speakers: Alexiane Moor, Lead for Customer & Employee Experience, Orange Business | Benjamin Levy, Head of Contract Management, Orange Business | Alexandre Bédiguian, Head of Operations, Touch2See.
19:00 – 19:30
CEREMONY OF THE CORPORATE IT AWARDS 2025
In a complex geo-political and economic context, the Corporate IT Awards 2025 will honour the IT organizations that are going the extra mile by e.g. optimizing and scaling up their IT assets, rethinking their IT operating models, repurposing their IT infrastructure, improving corporate agility, creating new user experiences, reprioritizing their technology adoption roadmap, rearchitecting their IT talents, …, as a response to business and societal changes. And the winners are…
19:30 – 21:00
CIO NETWORKING COCKTAIL
Enjoy this ultimate part of the Summit agenda to greet and meet with peers from other organizations, share views and experiences, gain new ideas and inspirations, and return back home with a fresh blend of actionable ideas in mind and that you can test and implement within your own organization.